Terms and ConditionsThese terms and conditions govern the booking and provision of services by XR Therapeutics ("we," "us," "our"). By booking an appointment with us, you ("the client," "you," "your") agree to these terms and conditions. Please read them carefully.

1. Booking Appointments
1.1. Appointments can be booked online via our website (www.xrtherapeutics.co.uk) or by email.
1.2. When booking an appointment, you must provide accurate and complete information including your full name, contact details, and any other relevant information requested.
1.3. Once your request for a booking is received, we will confirm your appointment via email or phone.  

2. Fees and Payment
2.1. There is no fee for our initial consultations. The fees for our therapy sessions are outlined on our website or will be communicated to you during the booking process. Fees may vary depending on the type and duration of the service, and any promotions.
2.2. Payment must be made at the time of booking to secure the booking. We accept most payment methods, including Paypal pay in 3 and Paypal pay later.
2.3. If you have health insurance that covers our services, please provide relevant details during booking. It is your responsibility to confirm coverage with your insurance provider.
2.4. We will not cover costs for travel or accommodation, neither that of expenses occurred due to any sessions.  

3. Cancellation and Rescheduling
3.1. If you need to cancel or reschedule your appointment, please notify us at least 48 hours in advance of your session. Cancellations made less than 24 hours before the appointment may incur a cancellation fee equivalent to 20% of the session fee.
3.2. We reserve the right to cancel or reschedule appointments due to unforeseen circumstances. In such cases, we will notify you as soon as possible and offer an alternative appointment or a refund for the session missed.
3.3 We will not reimburse any costs for travel or accommodated should a session be cancelled or missed.  

4. Confidentiality and Privacy
4.1. All information shared during your appointment is confidential and will not be disclosed to third parties without your consent, except as required by law.
4.2. We are committed to protecting your privacy. Our privacy policy, available on our website, outlines how we collect, use, and protect your personal information.

5. Client Responsibilities
5.1. Please arrive on time for your appointment. If you are late, the session will still end at the scheduled time, and you will still be charged the full balance. Please inform us as soon as possible if you are going to be late.
5.2. Please inform us of any changes to your contact details or medical condition that may affect your treatment prior to the session starting.  

6. Limitation of Liability
6.1. While we strive to provide the best possible service, we do not guarantee specific outcomes. Our liability is limited to the cost of the services provided.
6.2. We are not responsible for services provided by third parties, including but not limited to insurance companies or other healthcare providers.

7. Complaints and Feedback
7.1. If you are not satisfied with our services, please contact us to discuss your concerns. We will make every effort to resolve any issues promptly.
7.2. We welcome feedback on our services. Please contact us with any comments or suggestions.

8. Changes to Terms and Conditions
We reserve the right to modify these terms and conditions at any time. Any changes will be posted on our website and will apply to bookings made after the date of posting.

If you have any questions or concerns about these terms and conditions, please contact us at: Hello@xrtherapeutics.co.uk