Privacy Policy

XR Therapeutics (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us in other ways. 

1. Information we collect 

When you use our services or enquire about our services, we may collect personal information, including but not limited to your name, email address, phone number, mailing address, and medical records. 

  1. As we provide therapy services, we may collect sensitive health information, such as your medical history, treatment notes, and therapy progress. 
  2. We collect information about your interactions with our website and services, including IP addresses, browser type, pages visited, and other usage data. 
  3. Our website uses cookies; not 3rd or 4th party cookies, however, you can control cookie preferences through your browser settings. 

2. Information  

We may use your information to:  

  1. Provide our services.
  2. Communicate with you regarding appointments, services, and updates regarding your treatment.
  3. Communicate with relevant personnel regarding your appointments or treatment.  
  4. Process payments for our services, this could include 3rd party providers such as PayPal. 
  5. Personalize your experience with our services. 
  6. Conduct research and case studies with your consent. 
  7. Comply with legal obligations and protect our rights. 

3. Information Sharing and Disclosure 

We do not sell your personal information. We may share your information for the benefit of your treatment with: 

  1. Third-party service providers who assist us in delivering our services.  
  1.  Any relevant authorities if required by law, or to protect our rights and safety. 
  1.  Other parties with your explicit consent. 

4. Data Security 

We prioritize the security and confidentiality of your personal information from unauthorized access. We are proud to be DTAC (Data Trust and Assurance Certification) certified, which shows our commitment to maintaining the highest standards of data security and privacy. Our DTAC certification ensures that we adhere to rigorous data protection practices. Despite these efforts, we cannot guarantee that any security measure is impenetrable. 

5. Your Rights 

You may have the following rights regarding your personal information. To do so, you will need to contact us on the email address shown at the end of this policy. 

  1. Request a copy of the personal information we hold about you. 
  2. Request corrections to any inaccurate or incomplete information. 
  3. Request the deletion of your personal information. 
  4. Object to our processing of your personal information. 
  5. Request that we restrict the processing of your personal information. 

6. Internal data sharing 

Your data will only be shared internally on a need-to-know basis, this means your data will only be given to those who are required to know for the benefit of your treatment. 

  1. Only employees or team members who require access to your information to perform their duties will have access to your data. 
  2. All staff members are bound by strict confidentiality to protect your personal information, meaning they cannot share this information outside of work. 

7. Changes to This Privacy Policy 

We may update this Privacy Policy from time to time and we will notify you of any significant changes. Your continued use of our services after such changes constitutes your acceptance of the new Privacy Policy. 

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: hello@xrtherapeutics.co.uk